Sign in and open your Bucket list. The My orders tab lists every order and booking with its current status. You also get a notification whenever the status changes.

How long does a refund take?

Once a refund is approved, we initiate it within 48 hours. UPI and wallet refunds usually arrive in 1–3 business days, and card or net-banking refunds in 5–7. See the full refund timelines.

Money was debited but my order did not go through. What now?

You do not need to do anything. The payment gateway reverses failed or duplicate payments automatically within 5–7 business days. If the money has not come back after that, email us the transaction ID or UTR number.

A seller asked me to pay outside DukanCloude. Is that safe?

Please don’t. Payments made outside DukanCloude are not covered by our refund and dispute protection. Report the seller from their shop page or through the form above. Genuine employers and lenders never ask for money up front.

My account was suspended after a Cash on Delivery no-show. Can I appeal?

Yes. Choose Account & login in the form and tell us what happened, with the order details. A member of our team reviews every appeal. The rules are explained in our Terms.

How do I open a shop or post an ad?

It’s free and takes about 2 minutes. Go to Post your ad, verify your account with an OTP and add your shop, products or services. For bulk listings or paid plans, email sellers@dukancloude.com.

How do I delete my account and data?

Email support@dukancloude.com from your registered email address. We delete your account within 30 days, except records the law requires us to keep. See our Privacy Policy.